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TIBURA XTEND · FAQ

Everything you need to know about Xtend.

Find answers about Xtend integrations, onboarding, inventory, marketplaces, fulfilment, reporting and support.

EXPLORE XTEND FAQS

Questions, answered.

Browse the questions below to learn more about Xtend, integrations, inventory, fulfilment and support.

01
FAQ CATEGORY

Product Basics

What is Tibura Xtend?

Xtend is an e-commerce integration platform that connects your storefronts, marketplaces, and ERP into one system. It automates product listing, order fulfilment, and inventory sync so you can sell across every channel without adding manual work.

Which marketplaces and platforms does Xtend integrate with?

Xtend connects to the world's leading marketplaces and storefronts, including Amazon, Walmart, eBay, Etsy, Lazada, Shopee, AliExpress, TikTok Shop, Rakuten, and Flipkart, as well as platforms like Shopify, Magento, WooCommerce, BigCommerce, Wix, Squarespace, PrestaShop, Shopware, and Salesforce Commerce. Retail drop-ship partners such as Macy's, Kohl's, Nordstrom, Target Plus, JCPenney, and Dillard's are also supported.

Which ERPs does Xtend connect to?

Xtend integrates with Tibura Nexus, Oracle, Oracle NetSuite, SAP, QuickBooks, Sage, Envision, Xero, Odoo, and Microsoft Dynamics 365.

Is Xtend a standalone product, or do I need an ERP already in place?

Xtend works alongside the ERP of your choice — it doesn't replace your existing systems, it connects them. If you don't yet have an ERP, our team can advise on the best fit for your business as part of onboarding.

02
FAQ CATEGORY

Setup & Onboarding

How long does it take to go live?

Most businesses are live within a few weeks of kickoff. Timelines depend on the number of channels and the complexity of your catalogue and ERP setup.

What's involved in the onboarding process?

Onboarding starts by connecting your storefronts, marketplaces, and ERP, then mapping your product catalogue once. From there, listings, orders, and inventory sync automatically across every connected channel.

Do I need developers or IT staff to set it up?

No. Xtend is built to be configured by your operations team, not engineers. Our implementation team handles the technical connections during onboarding.

Can I add new marketplaces later without a full re-implementation?

Yes. Xtend is designed to add new channels incrementally — once your catalogue and ERP are connected, new marketplaces can be layered in without starting over.

03
FAQ CATEGORY

Inventory & Orders

How does Xtend prevent overselling across channels?

Xtend uses rule-based inventory thresholds that let you control exactly how much stock each channel can see, keeping your available inventory accurate everywhere at once.

How real-time is the inventory sync?

Inventory updates instantly with every sale, so stock levels stay consistent across all connected channels without manual reconciliation.

Can I set different stock thresholds per marketplace?

Yes. You can customize stock-availability display and thresholds independently for each marketplace based on your own rules.

How are orders routed to fulfilment?

Orders sync automatically from every channel into your ERP and warehouse, or route to your chosen shipping software, 3PL, or Amazon FBA — whichever fits your operation.

04
FAQ CATEGORY

Marketplace Programmes & Fulfilment

Does Xtend support both vendor (1P) and seller (3P) models on Amazon?

Yes. Xtend handles Amazon Vendor Central (1P) operations — purchase orders, shipments, invoices, and chargebacks — as well as Amazon Seller Central (3P) for both FBA and FBM.

Does Xtend work with FBA and FBM together?

Yes, Xtend supports FBA inbound and inventory placement alongside FBM fulfilment from your own warehouse, with tracking synced back automatically.

Which shipping, 3PL, or WMS providers does Xtend connect to?

Xtend integrates with shipping and fulfilment platforms including ShipStation, ShipMonk, ShipBob, ShipHero, Easyship, and your own 3PL or WMS.

Does Xtend support drop-ship (DSV) and Mirakl-based marketplaces?

Yes. Xtend handles Walmart.com marketplace and drop-ship vendor (DSV) flows, and offers a single integration for any Mirakl-powered marketplace, so new enterprise channels can be onboarded in days.

05
FAQ CATEGORY

Reporting & Apps

What kind of analytics and dashboards does Xtend provide?

Xtend consolidates every channel into a single source of truth, with dashboards covering sales, inventory, and fulfilment performance to support faster decisions.

Is there a mobile app for sales reps or B2B buyers?

Yes. The Xtend B2B sales app puts your full catalogue, linesheets, and price lists in the field, with bulk order capture synced to live inventory.

Is there a B2C shopping app option?

Yes. Xtend offers a branded B2C storefront app for end customers, drawing from the same products, stock, and orders as your other channels.

06
FAQ CATEGORY

Commercial & Support

How is Xtend priced?

Pricing depends on the number of channels, order volume, and integrations required. Book a demo and our team will put together a plan based on your setup.

What support is available after go-live?

Our team supports you beyond implementation, helping you optimize rules, add channels, and resolve issues as your business scales.

Is there a demo before committing?

Yes — you can see your marketplaces and ERP synced in a 20-minute demo before making any decision.

Is my data secure, and where is it hosted?

Confirm hosting region and security certifications with your team before publishing — not stated on the current site.